Terms and Conditions

Website

The use of this website means that you are agreeing to accept the terms and conditions of use. These terms and conditions can be printed out by selecting print from the file menu of your browser.

"We" and "us" means Cherish Jewellery UK Limited
"You" means the person using the website
The "website" means www.cherish-jewellery.co.uk
These terms and conditions apply to the website www.cherish-jewellery.co.uk, its contents and products, they do not apply to other websites owned or run by Cherish Jewellery UK Limited.

By using the website you confirm that you are at least 18 years old, or, if you are under 18, that you are accessing the website with the consent of your parent of guardian.

You may not copy, reproduce, distribute, republish, download, display, post or transmit any part of the website without written consent from us. Images or content from this website may be printed out for legitimate use relating to the company.

The images on the site are for informational purposes only and are automatically protected under UK copyright law.

You shall not use the website in any way that will damage it or interrupt its provision. You shall not use the website to transmit or post any computer viruses. We cannot guarantee that the website is free from computer viruses, and you should take your own precautions in this respect.

We will try to make sure that the website is always available. However, this is not always possible, and we are not liable if the website is unavailable.

The website may contain links to other websites; these external websites are not under our control. We cannot be held responsible for such websites and cannot make any guarantees about them. We provide these links because we think they might interest you, but we do not monitor or endorse these other websites.

We reserve the right to terminate the website or remove any of the services on it with immediate effect at any time.

Very occasionally information displayed on our site may be incorrect due to system errors. We will of course make every effort to avoid errors but if they do occur we will not honour inaccurate or erroneous prices.

By uploading images to an "inspiration boards" you agree not infringe the copyright of 3rd parties.

This website uses cookies to store information - please see our privacy policy for further information.

 Design and Copyright

 The term 'unique' or 'unique design' when applied to a design or product on this website means that the design has at least one difference to any other design on this website. Although we would never copy other people's work, we cannot be held responsible for copies of our unique designs by other people known or unknown to us.

Liability

Under no circumstances shall Cherish Jewellery UK Limited be liable for any indirect, special, incidental or consequential damages of any kind, regardless of the form of action, whether in contract, tort (including negligence), strict product liability or otherwise, even if we have been advised of the possibility of such damages.

Payments

Our prices may be subject to change without notice.

US Dollar and Euro prices quoted are for informational purposes only and are very approximate. Your credit card company will convert our Sterling prices into your local currency using their own exchange rate at the time of purchase.

Gift tokens are not redeemable for cash and are not transferable. The balance of a gift token must be used in one transaction. Harriet Kelsall Jewellery Design ltd is not responsible for lost of stolen gift tokens.

Gift tokens are redeemable only within our shops.

Bank Transfers


If you decide to make payment via bank transfer you must accept any bank charges involved. Please ensure your bank does not deduct any fee from the amount transferred.

Our bank will not apply any charges for an international transfer.

By using Our Web Site or by placing an order using Our Web Site, any social media platform or in person you will be deemed to have read, understood and agreed to be bound by these Terms and Conditions.

No person under the age of 18 years may purchase Goods or Services at www.cherish-jerwellery.co.uk

Please also read our Privacy Policy for details about applicable data protection regulation and how we use the personal information you give us through our Website.

Delivery

Stock permitting, all ready-made item orders (within the UK) are dispatched using a tracked Royal Mail, next day special delivery service, usually within 5-7 working days. All made to order items ordered through our website (stated 'made to order' or 'crafted to order') will usually be dispatched within 2-4 weeks (this can vary depending on complexity of the ring and time of year ie. Leading up to Christmas. Bespoke orders will usually be dispatched within 3-5 weeks however your dedicated Bespoke team member will endeavor to give you a delivery timescale estimate at the time of order and keep you updated accordingly.

We will send you an email with a Tracking Reference when your order is dispatched so you can track your delivery.

All orders are sent out in plain packing with no mention of Cherish Jewellery Limited on the outside.

If the item you ordered is a surprise present, the wording on the packaging will not give any indication to the item enclosed. Deliveries are made to the delivery address that is supplied when the order is placed.

Dispatch and Delivery times may be affected by ongoing Covid-19 circumstances. There might be some delay with next day delivery and will prioritise this service but can’t guarantee next day delivery in all locations at all times. Please check your tracking reference for updates on your delivery.

Please note that once an item has been passed to a delivery courier, Cherish Jewellery UK Limited are no longer responsible or liable for a package.

 What if my item goes missing after dispatch?

All orders dispatched by Cherish Jewellery (within the UK) are sent via Royal Mail. All orders require a signature upon delivery. In the unlikely event that your order goes missing once it has left Cherish Jewellery's possesion, the following procedures apply.

Due to postal carrier regulations, orders are not declared as ‘lost in post’ until a specific number of days elapses because there is a chance that your order may still be delivered late. Before a claim can be raised for an order 'lost in post', the follow time periods must have passed without delivery of your order:

Delivery Type
Days until item is declared 'Lost in Post'
UK standard delivery via Recorded Delivery:
15 working days
UK express delivery via Special Delivery:
10 working days from last status update
Items sent to Europe / International:
20 working days
 

Once the numbers of days have elapsed, we will re-issue your order or cancel your order and refund any monies paid depending on your preference.

What if my order is showing as delivered but I have not received it?
If your order has been signed for but you have not received it, please check with your neighbours who may have taken receipt of the parcel on your behalf. You can check the signature using the tracking link sent to you.

If you are still unable to locate the parcel, then please let us know immediately so we can make a compliant to the carrier. The time taken for to resolve a complaint with carriers can vary depending on the actions required.

In the first instance, the carrier will make an enquiry with the Delivery Officer, which in most cases are concluded within 7 working days.

If the enquiry cannot be resolved within 7 working days, we will need to submit a claim form to the carrier. This is more common in instances where receipt is denied (i.e. there is a signature for the parcel but you do not recognise this). In this case, the carrier will undertake a mail fraud investigation and you may be contacted by the Police. Please note that these claims can take up to 30 days to be resolved.


Returns

We're committed to selling high-quality jewellery and watches that we hope you'll enjoy but we also know that, for one reason or another, there may be a time when you need to exchange or return something you've bought. We are sorry but at this time we cannot offer refunds or exchanges if your item has been made to order or personalised to your requirements (i.e. engagement rings, wedding and eternity rings,  finger size altered, engraved, etc).


Online Returns

Under the Consumer Contracts Regulations 2013, you may return goods that are NOT stated 'made to order' or 'crafted to order' ordered via www.cherish-jewellery.co.uk and obtain a full refund of the cost of the good/s you have ordered, provided you notify Cherish Jewellery your intention to do so within 14 days of the date of receipt by you (in the case of a multiple order, within 14 days of receiving the last item). You will then have a further 14 days to return the goods from this notification date. Any Bespoke orders are non refundable, bespoke means any item that has been designed, altered from a current design or unavailable on our website.

We will aim to send you a full refund within 14 days of receiving the goods from you. Your order must be returned to us in its original condition, unworn, with the original packaging and security tag in tact.
Returns of Faulty Items
Under the Consumer Rights Act 2015, if any goods delivered to you are faulty or unfit for purpose, provided you notify us within the first 30 days of purchase, you can ask us to send you an exchange, replacement or if you would like a refund.

After 30-days, we will repair the goods free of charge or, if we decide, replace them provided that you report the fault within six months of purchase. If the repair or replacement within the first six months is unsuccessful, then we will provide you with a full refund instead. After six months, your statutory rights as a consumer continue to apply.

Bespoke Service Terms

Any bespoke items that have been invoiced are bound to the terms and conditions stated by www.cherish-jewellery.co.uk

All bespoke items are not eligible for return or refund.

The bespoke design process can take any amount of time until a design is finalised. 

A maximum of 2 x wax castings will be provided within your total price, if any more are requested these will be charged at £55.

From the confirmation of production by us we then aim to deliver the finished piece to you within 2-4 weeks. There may be delays in this process that are beyond our control ie. Postage delays, manufacturer error, illness etc which you agree to accept within these terms and conditions.

A maximum of 1x ring resize will be provided within your total price. Any further resizes will be charged at £40.

Invoices are to be paid within 48 hours of receipt. If this is not done we reserve the right to charge interest, the amount of which will differ depending on the invoice amount. 

 

Errors on our part


Occasionally errors are made with the pricing of goods within our online store. We try to keep these to a minimum, but in the event of a product being incorrectly priced by us, we reserve the right to cancel this order at any point, even after the goods have been paid for.

 

Modification of these terms and conditions


We reserve the right to change these terms and conditions from time to time. By continuing to use the site following any such change you will be deemed to have accepted such change. It is your responsibility to check regularly to determine whether these terms and conditions have been changed. If you do not agree to any such change you must immediately stop using the site.